1. Returns on physical items are not accepted.
2. We are not responsible for re-shipping cost if the customer provided an incorrect shipping address.
3. If the customer loses a digital product file, we will gladly re-send.
4. Every paperback book, e-book, PDF and DVD we sell is copyrighted by the author or publisher. Neither the customer nor any third party may violate our copyrights in any of these or other ways:
-A. Copying, re-publishing, disseminating and/or posting text, graphic, audio and video content
-B. Uploading copies of our materials and content to any web page where they will be offered for free or at a cost
-C. Forwarding any of our digital (e-book) materials to any third party for any reason, except as approved by Dr. David Klein
5. We aim for 100% customer satisfaction. If the customer has any issues, please contact Dr. David Klein at firstname.lastname@example.org.